Thank you for shopping at Terrakard! We strive to provide you with high-quality personalized products. Please read our Refund, Cancellation & Shipping policy carefully before placing an order.
Refunds and Returns: Due to the personalized nature of our products, we do not accept returns or offer refunds. Each item is custom-made specifically for you and cannot be reused or resold to other customers. Therefore, it is important to review your order carefully before submitting it.
Cancellation Policy: If you wish to cancel your order, you may do so within 4 hours of placing the order. After this time frame, your product will already be in the printing process and cannot be reversed. To request a cancellation, please call our customer support at 7700078680 or send an email to info@terrakard.com. Please provide your order details when contacting us.
Shipping: We offer flat-rate shipping for all orders, and the shipping charge is Rs. 100. This flat rate applies to all products regardless of their size, weight, or destination within our shipping coverage area. Please note that the shipping fee is non-refundable, even in the case of order cancellation. Your Package will reach you within 4-7 working days from the day of purchase.
Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track the progress of your delivery. We partner with reliable shipping carriers to ensure timely and secure delivery of your personalized products.
Delivery Time: The delivery time will vary depending on your location and the product you have ordered. We strive to process and ship your order as quickly as possible. Please allow for additional time during busy holiday seasons or promotional periods.
Damaged or Lost Items: In the rare event that your order arrives damaged or gets lost during transit, please contact our customer support immediately. We will investigate the issue and work towards a satisfactory resolution, which may include replacement or refund at our discretion.
Contact Information: If you have any further questions, concerns, or need assistance, please reach out to our customer support team via phone at 7700078680 or email us at info@terrakard.com. We are here to help and provide the best possible shopping experience.
Please note that by placing an order with Terrakard, you agree to abide by the terms and conditions outlined in this Refund, Cancellation & Shipping policy.
Thank you for choosing Terrakard. We appreciate your business!
